IstheGenZ‘Stare’orLackof‘Handshake’SkillsaRealProbleminRetail?

While inter-generational bickering and criticism is certainly nothing new, particularly online, a raft of recent reports have cast Gen Z in the spotlight, highlighting an apparent dearth of soft skills — or “handshake skills,” as one retail insider termed it — plaguing certain workers and would-be workers in today’s retail workforce.

In an “expert viewpoints” piece penned for Chain Store Age, HireQuest CEO Rick Hermanns made a few concise points around the shifting labor landscape in the retail business. From the prevalence of swapping W-2 roles to 1099 contractor arrangements to discussions around the complexities of worker verification, Hermanns then pivoted to outline a supposed skills gap in evidence when it comes to today’s Gen Z employees.

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Is the Gen Z ‘Stare’ or Lack of ‘Handshake’ Skills a Real Problem in Retail?